5 Reasons to Provide Live Chat Tech Support in Orange County

5 Reasons to Provide Live Chat Tech Support in Orange County

by | Sep 6, 2017

Many organizations assume that providing live chat while offering tech support in Orange County is a choice. But we think it’s a necessity. How? Let’s take an example. Imagine walking into a grocery store and finding no support staff to help you find the stuff you need. Sounds horrible, right? In such a situation, a customer will just go to another store and the first grocery store will lose a customer. The case is the same in tech support. If the customer can’t reach a qualified person to resolve a glitch instantly, you will lose a customer.

If you are still not convinced on why offering live chat as a part of tech support in Orange County is essential then the below-mentioned points might help you.

    • Quicker Option

Live chat is a quicker option for the customer to reach you and for you to reach the customer. When you have a chat session with the customer, you can not only solve their IT glitches, but you can also sell your services to the customers. You can also get their approval to buy a service much quicker than an email because the decision-making process is quite fast when the customer is getting quick service.

    • No Wait Times

Live chat while providing tech support in Orange County is also essential because it lets your customers get the answers they need without waiting. Unlike a call, they don’t have to wait for a tech support provider to get some advice. It’s the opposite, the tech expert can resolve multiple issues at once and the time needed to solve a problem is just a few minutes.

    • One Time Deal

Customers don’t like to repeat their problem repeatedly, and while using live chat, they don’t have to. Even if a problem is not solved by one expert, the other can come in, read the issue in the chat box and offer a solution without even the need to consult the first expert. It makes your tech support in Orange County more efficient.

    • No Disturbance

A benefit of using live chat for providing tech support in Orange County is that the customer can avail it at any time of day or night without disturbing the people in his or her household (which might happen on a phone call). The email also assures no disturbance, but it’s not that quick as a customer might have to wait for 24 hours to get a response.

    • Easy Record Keeping

Finally, live chat is a useful tool for a company as well as the customer because every conversation is recorded at both ends and this conversation can be accessed if a similar problem occurs in the future. Easy record keeping also helps a company to exactly count the time taken to resolve the issue by eliminating time spent in pleasantries.

Are you aware of more cool reasons to provide live chat during tech support in Orange County? Do let us know in the comments below!

Tags: Tech Support in Orange County

3 Things to Do Before Phoning Tech Support in Orange County

3 Things to Do Before Phoning Tech Support in Orange County

by | Sep 3, 2017

Do you have the habit of calling an expert on tech support in Orange County regarding every little issue? Want to get rid of this habit? If so, you should learn about 3 things you should do before calling the service provider. Here you go.

    • Understand the Nature of the Problem

You should try to understand the nature of the problem by reading the error message and finding out what it means because different error codes have different meanings. For instance, if the HTTP code is in the 400s, it means that there was a problem with client request and if it’s in 500s, it means that the problem is on a remote server.

    • Learn About Its Reach

Another thing that must be done before phoning tech support in Orange County is to know whether the problem or error is showing up on all computer devices in the vicinity or just your device. If the problem is in one device, a simple solution could be changing the browser. In contrast, if the IT issue like low internet speed is plaguing almost all computing devices in the vicinity then you can try options like doing a speed test or clearing the cache.

    • Check Internet

You also need to check whether the problem is with ISP or the internet. You can use a tool like tracers that can tell you the path a data packet takes from a computer device to the endpoint like the URL of the hosted application. It can also help you to know how long each hop from router to router takes. Sometimes the time taken would be more simply because of large physical distance between routers so you shouldn’t worry about that. Hang on, you can be worried if the time increases for all future hops between one router to the other.

Conclusion

All in all, there are many things you can do to diagnose and solve an IT issue. Doing so will not only lessen your dependence on tech support in Orange County, but it will also save your time as you will be able to save time. Even if you can’t solve the problem yourself, the steps above will help you to gather valuable data that can be used by an expert on tech support in Orange County, so the aforementioned steps would not be a waste in most cases.

Tags: Tech Support in Orange County

7 Things that Make Tech Support in Orange County Worth it?

7 Things that Make Tech Support in Orange County Worth it?

by | Aug 24, 2017

Hiring tech support in Orange County or even any other part of the country has become a necessity now. But when it comes to renewing the contract of the company you have hired for tech support, you should consider some key factors and their availability. The more advantage you get from these factors, the more value for money experience it will be.

Cost Effectiveness

You should renew the contract of company offering tech support in Orange County only if you have received the service delivery levels you expected and it helped in saving several costs occurring due to IT issues.

Instant Solutions

It is wise to renew the contract of a company that instantly responds to technical issues and devises a perfect solution for every glitch.

Professionalism

If the people working for the company you hired for tech support in Orange County are professional and cater to all your and your staff requests then you must renew their contract.

Patience

Most of the companies have a few people who are not so tech-friendly. If you want to judge the performance of a service provider, you should see how the service provider caters to the needs of such people. Adequate patience should be demonstrated while teaching IT to the novices.

Updated Knowledge

It is essential for you to hire a provider of tech support in Orange County who keeps up with the IT trends and IT issues. It will ensure that you get the best possible service.

Threat Protection

The company you hire for tech support should also be able to protect your IT Infrastructure from advanced threats like Ransomware.

Odd Hours Service Availability

Finally, you can judge the performance of the company on the basis of its ability to serve during odd hours. If its representatives cater to your IT needs during odd hours, you should never let it go.

If your provider of tech support in Orange County is not delivering the best performance, you can contact TechHeights as we have a high number of repeat customers due to our ability to deliver flawlessly at all times and in all situations.

 

Tags: Tech Support in Orange County

10 Signs of a Perfect Employee Offering Tech Support in Orange County

10 Signs of a Perfect Employee Offering Tech Support in Orange County

by | Jul 27, 2017

Are you going to hire someone to offer tech support in Orange County? If so, you need to pause for a bit and spend some time in knowing the executive who will be assigned to serve you. Why? Because if the executive as the right knowledge, ideas and attitude, you will feel less problem in dealing with him or her on a regular basis. When judging the executive you should look for the following characteristics/ personality traits:

  1. Unflinching Respect

The executive should demonstrate unflinching respect in his/her manner and be polite all the times. It will assure you that even if you get angry due to technical errors, the tech will not get angry or abandon the job.

  1. Self Discipline

An executive offering tech support in Orange County must have enough self-discipline to get the tasks done in a right manner and within a set timeframe. It will ensure you that your organizations’ IT glitches will be resolved in a perfect and timely manner.

  1. Task Management

The executive should have knowledge of which tasks are important and which are not. It will ensure that the executive prioritizes tasks like IT security upgrade and keeps menial tasks like fixing a printer down on the priority list.

  1. Problem Solving Skills

It is vital that the person offering tech support in Orange County has the required problem-solving skills. It will ensure that the tech will help in devising multiple solutions to a problem in times of need. You can then pick the solution that you like best.

  1. Patience

In many cases, the executive offering tech support will also need to train you or your staff members on new technologies like new software. So if he/she has patience, he/she will help train even those employees who are not so tech-friendly.

  1. Focus On Customer Satisfaction

You should work with an executive who is so dedicated to ensuring your satisfaction that he/she is willing to put in extra hours whenever needed until a problem is solved as per your satisfaction. The willingness to go the extra mile is what makes a good service provider vary from an excellent one.

  1. Effective Communicator

It is also an exceptional idea to work with a provider of tech support in Orange County who can communicate technical jargon in easy terms so that you can know the exact problem even if you don’t have a technical background. Effective communication will also help you to get an instant alert on a how soon will a technical glitch be resolved that may be hampering the day to day operations.

  1. Knowledgeable

It is vital to check the educational qualifications and experience certificates of the technical support executive who is assigned to you. It will assure you that his/her knowledge level is high and he/she can understand all sorts of IT issues.

  1. Flexible Thinker

You would also benefit a lot if you hire someone who has an independent interest in technology and likes to keep up with different technologies that are coming up daily. It will ensure that your organization keeps ahead of the competition tech-wise.

  1. Logical and Creative Bent of Mind

Finally, you should ensure that the person providing you tech support in Orange County has logical and creative thinking. It will help in ensuring that the person can come up with new and better solutions for recurring problems so that they don’t happen again.

 

 

Tags: Tech Support in Orange County

Top Benefits of Pay-As-You-Go Tech Support in Orange County

Top Benefits of Pay-As-You-Go Tech Support in Orange County

by | Jun 19, 2017

While seeking tech support services, you may not want to throw in a lot of money at once. If so, you should choose pay-as-you-go tech support in Orange County. This option would allow you to outsource some of the most critical IT operations so that you don’t have to deal with them. Instead, you can spend the time in focusing on other business processes. When you select this option, an agency like TechHeights would take over the task of tech support that would be agreed upon in the scope of work.

Though there are many benefits of selecting the pay-as-you-go tech support in Orange County, the key benefits of making this decision are listed right here.

  • Technology Access

When you select a good service provider, you will get access to leading technology and equipment that would lead to delivery of top class services. The company would regularly update the computers, networks, data services, and the skills of its employees without charging you any money.

  • Lower Payments

In case you opt for this option, you will get to pay for only the expenses that are absolutely necessary and you won’t need to pay for any service that you don’t avail. This will maximize your cost savings and make you feel wonderful.

  • Customized Plans

The company offering the pay-as-you-go tech support in Orange County would also ensure that the services are completely flexible so that you can get all your IT needs to be fulfilled as per your terms. You remain in control, forever.

  • Seasoned Professionals

Most of the good outsourcing companies will give you expert advice shared by IT experts who can help your business and take it to the next levels. You also have the option of hiring an on-site resource that will solve all IT issues once and for all. Always remember that hiring a seasoned professional for a few months from the IT services provider is far cheaper than hiring someone and training them or retaining a seasoned professional for long.

  • Better Response Time

Almost every company that offers this service would want to retain you as a long term client. As a result, you will be able to benefit from better response time. To ensure faster response time, you should make sure that the company has some SLA in place and remember to go over the same before you pay for the service.

  • No Obligations

There will also be no obligation on your behalf to continue when you select pay-as-you-go tech support. You can end the contract if even there is even a slight mistake made by the service provider without feeling any guilt.

Tags: Tech Support, Tech Support in Orange County